Successful Telesales Skills
Discover the key telephone sales skills that can transform telesales results
Who is it for?
This course is for telesales and customer service personnel who deal with both inbound and outbound sales calls or make sales appointments on the phone. The course is very commercially geared but does not promote behaviours which engender mistrust or annoyance.
What does it cover?
A true master-class for telephone-based sales people, it takes a look at all the elements that make up successful telesales calls. It then translates these in to simple techniques and tools to improve sales success. This telesales course is highly interactive and practises new techniques to get practical feedback.
What will delegates be able to do differently?
- Recognise their communications style as well as those of customers
- Use advanced listening and communications skills
- Employ techniques to build rapport in those all-important first few seconds
- Ask better questions to identify exact customer needs
- Engender trust and respect from customers
- Overcome objections and gain commitment
- Negotiate with customers and close sales more comfortably
Programme overview
- Understanding the human communications model and how we can use it
- Be able to use different types of questioning style
- Project the image that will give you the best results
- The PI DG process;
- Planning and preparation
- Overcome objections by staying in control of your calls
- Investigation
- Demonstrating capability
- Gaining commitment
- Methods for closing and consolidating sales comfortably
