Delivering Beyond Expectations

Identify and overcome the personal barriers that restrain performance, motivation and vitality

Who is it for?

This course is suitable for all members of your team who are looking for ways to improve their productivity and levels of enjoyment and motivation at work. It works excellently as an identifier of those who are ambitious or keen to work at a higher level. Your delegates return to work refreshed, motivated and keen to make positive change.

What does it cover?

This course is about discovering inner strengths and aspects of your personality that you’ve never tried to harness previously in the workplace. It will help you deal with personal obstacles to greater motivation and help you reach a new level of job satisfaction, empowerment, confidence and productivity

What will delegates be able to do differently?

• Realise their true potential and how to fulfil it
• Use practical tools to unleash their imagination for outstanding results
• Employ simple and effective techniques to banish past fears and make the most of social and business occasions
• Improve and maintain performance levels by enhancing their natural charisma and enjoying your work more

Programme overview

Attitudes for vitality

• Understanding you.
  – What responsibility should we take on?
  – Exploring your legacy
• Trying to be the best you can be
  – What helps us deliver beyond our potential?
  – Not being afraid of failure
  – How to neutralise fear
• Taking courage
  – What helps us fight for it?
  – Understanding tenacity and how to “play”
• Being open
  – How do you open up your potential?
  – How to risk your imaginative self

Communication skills for vitality

• How to form an instant bond with people on first meeting
• How to energise yourself and create a physical presence
• How to relax by recognising, controlling and channelling your adrenaline
• Dealing with awkward silence by using effective stillness, posture and body language
• Connecting with colleagues or clients through comfortable eye contact
• Holding attention and engaging difficult individuals or bigger groups
• Listening with sensitivity by sensing needs and encouraging trust and respect
• Energising the spoken word and building conviction when you speak on the phone, in conference and face to face
• Understanding techniques to enjoy engaging with people as a natural communicator

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