Appraisal Interviewing & Performance Management
Driving improvements in performance and motivation through productive appraisals
Who is it for?
This is an essential course for anyone in a management, leadership or HR role who is looking to obtain positive
outcomes and deep reaching changes in staff behaviour.What does it cover?
Although great in theory, too often appraisal meetings become adversarial where the manager has difficulty getting points across and the appraisee becomes unnecessarily defensive. This course provides a number of tools and techniques to ensure that appraisals are structured, productive, enjoyable and positive meetings.
What will delegates be able to do differently?
- Develop an appraisal approach that suits them, their people and the organisation
- Use appraisals to motivate and develop trust amongst their people
- Allow appraisals to be seen as productive
- Reduce demotivation and staff churn
- Turn potential conflict into positive behavioural change
- Avoid the most common pitfalls of poor appraisals
Programme overview
Setting clear appraisal objectives
- Ensuring appraisals are done suitably and positively
- Clarifying roles, responsibilities and purposes
- Defining clear performance standards
Assessing and monitoring performance
- Setting clear and effective goals that are widely understood
- Delivering constructive feedback to teams and individuals
- Managing team and individual performance
Developing individuals and team members
- Establishing training and coaching needs
- Using appropriate motivational techniques
- Dealing with difficult appraisees
Communication skills
- Effective questioning techniques
- Summarising and obtaining agreement and buy-in
- Develop confidence and self-esteem in yourself and others
